Hotel management all around the world is always trying to come up with innovating ideas on how to make the customer experience better each time they visit. It is an essential part of running any business and especially in hotels, which sometimes works as a second home for travelers, making their experience better will lead to better conversion and bring you the loyal customers.
Some of the hotel updates and renovation requires months to complete and come at a costly price. But there are some little and fast fixes which can have a great impact on an overall guest experience without disturbing your tight budget. So even if you are not in a condition to renovate all the rooms or bathrooms, it’s still a better idea to do these little fixes which can be done right now, to help increase the value of your services. Because if you are not making small changes to make your business better than it will hurt you in the long run by the means of reputation and profitability.
With that in mind, here are 5 simple ways to make the guest experience better and which require minimal time and financial investment.
1. Engage With Your Guests Before They Arrive
Once a traveler has booked with you, even if their check-in is months away, they are officially your guests now. So, to create a positive experience, stay in touch with them via email campaigns and keep them engaged, but remember to make the content enough interesting which doesn’t make them leave that email unread.
2. Greet Each Guest Personally by Their Name and a Smile
Make some time to check who’s checking-in today and review all the details of their reservations, and be ready to greet them warmly, personally, and by their name. As a saying goes, the first impression is the last impression. Make the check-in experience great for your customer to set the tone for the rest of the stay.
3. Make tea and coffee available 24/7
While most of the guests enjoy their own personal tea or coffee makers in their rooms, but it’s a luxury, not all hotels can afford. That’s not a problem. Installing a complimentary hot beverage station on each floor or lobby can also do the work for you which are a far more affordable alternative.
4. Get Expertise on Your Locale
Most of the travelers who are visiting the city for the first time aren’t aware of local delicacies or what could be a perfect time to visit attractions or other hidden travel secrets of the city. So, having a local expert can help the guest with detailed information and recommendations.
5. Upgrade the Important Amenities
It can be the most important point. If you are running a hotel which lies in the category of budget-hotel, then providing important amenities is a must. Upgrading the essentials doesn’t require a massive budget and can really improve the overall guest experience.
If you are traveling Karachi for the first time, you won’t have any problem finding the most affordable
hotels in karachi, as the megacity is the center of attraction for the tourists. The city of lights has again begun to attract international travelers as they look forward to experiencing the delicious food, numerous historical places, and the legendary silver sand beach.
