Monday, October 28, 2019

How to Increase Hotel Security for Guests and Staff

Every hotel owner aims to provide a safe and secure accommodation to their guests along with friendly customer service. It is important to implement robust security measures that can keep both your employees and guests safe. Owners and management staff of the major hotels in Karachi share their advice for making your hotel a safe place.

How to Increase Hotel Security for Guests and Staff

1. Update Room Locks and Keys


Train your employees and contractors well for the distribution of room keys. Electronic key locks are considered as the safest because they are re-keyed between guests. Installing deadbolts are ideal to prevent external burglary and theft threats. Locks that track the record for people who go in and out of a room can work as a great deterrent to such external threats.


2.Provide Uniforms and Name Tags for Employees


You should have your employees wear company-issued uniforms with name tags so your guests can easily distinguish between hotel staff and others. This technique can be of great benefit in guest areas like rooms and halls. It does not simply allow guests to identify who they can reach out to for help, but also make them feel safer by understanding that your employees are constantly watching the property for any issues.

3. Engage with Guests


Maintaining hotel security can also be done by encouraging your employees to be not just courteous and friendly with the guests, but also take an interest in getting to know them when appropriate. In the hospitality industry, you have an opportunity to meet people from all walks of life, and may also catch some nefarious individuals by getting involved.

4. Check Credentials of Contractors


Train your employees to ensure the identity of every contractor that walks onto your hotel’s premises, whether they are fixing a pipe or delivering pizza. Make sure to thoroughly check the contract partner’s background as well, like landscapers and security officers.

5. Limit/Control After-Hours Access


There should be a balance between hotel security and customer service to allow your guests to feel both welcome and safe. Have a security guard at all your property’s main entry points even during the off-hours and train them well to both greet guests and turn away anyone who has no business in there. Having 24-hour security is a good deterrent to suspicious people.

6. Monitor the Closed-Circuit Television


Installing cameras is simply not enough, you must check them as well. You can also invest in activity-activated cameras that can alert you when there is an activity that shouldn’t be there or you may also hire a third party to monitor your CCTV. Some systems also come with a voice-command feature that allows you to not just monitor but also verbally warn off.

7. Have a Clear, Executable Response Plan


Have your management staff meet with the emergency and law enforcement services on a regular basis and update your emergency plans as needed. It allows for good two-way communication.

While keeping a balance between providing safe and secure accommodation and excellent and friendly customer service can be tricky sometimes, these considerations can be helpful in increasing protection for your guests and staff.

As a hotel owner, you must implement these strategies to maximize safety for everyone on your premises. However, if you are a traveler and visiting the City of Lights, reserve your accommodation at a reliable hotel offering the best luxury suites in Karachi at an affordable price.